Citizens Advice Mid Lincolnshire
  • What are my rights when shopping online?
  • What can I do if something goes wrong?
  • Stay on the lookout for scams

When shopping from a business seller online, if something’s gone wrong with a purchase you might be entitled to a refund, repair or replacement.

If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you.

If you’re buying online from a private seller, the principle of ‘buyer beware’ applies. Goods have to be how they were described to you by the seller, but the

seller doesn’t have to disclose any faults

Do your research:  Read reviews on different websites, make sure you’re buying from a retailer’s official website and don’t be pressured by cold callers or door-sellers offering deals.

Stay safe when buying:  Don’t send bank transfers – pay by card to get extra protection and confirm the seller’s return policy as well as who will pay for returning unwanted goods. 

If you’re not sure, seek more advice!

For more support visit consumer,

or contact the Citizens Advice consumer service on 0808 223 1133