Research & campaigns
We use our clients’ experience, stories and evidence to research and campaign for positive change locally and nationally.
By sharing your
stories and your
experiences, you
can help affect
change for others.
Your stories will help us identify where policies aren’t working, and help us to spot emerging problems early.
Our voice is added to national campaigning and lobbying enabling Citizens Advice to effectively champion for social justice and get laws and policies changed for the better.
If you have been affected by one of the issues below that we are currently gathering evidence for then share your story with us today by clicking the button below and completing an anonymous form.
Complete all the details on our email contact form to share your story
We are currently gathering evidence on
Scams Awareness Fortnight Events
We are running two exciting events for Scams Awareness Fortnight which starts next week and runs from the 13th to the 26th of June. Stall at Boston Marketplace On Wednesday 15th of June we will be running a stall at Boston Marketplace, giving you the low down on scams...
The Impact of IVA poor practice
We are currently gathering evidence on the impact of IVA poor practice such as misleading advertising and advice and problems resolving complaints for the Insolvency Service review of personal insolvency, expected in summer 2022. We are also gathering evidence about...
The Council Tax Rebate Scheme
We are currently gathering evidence on The Council Tax Rebate Scheme - especially issues accessing the rebate. If you have been effected by this then please share your story with us by filling out our anonymous email contact form below. Share your story
Coronavirus scams
Unfortunately, we've seen an increase in scams since the beginning of the pandemic, so it's good to be thinking about the steps you can take to help protect friends and family. Common scams we're seeing are about bogus testing kits, coronavirus...
We gather evidence locally that;
• Highlights particular unfairness
• Has had an impact on our clients
• Reflects a problem that is new or something not seen before
Campaigns
We run awareness campaigns throughout the year to promote our advice around consumer issues, saving money on energy bills and raising awareness of scams and frauds.
The Citizens Advice National Office, located in London works directly with organisations, ombudsmen, regulatory bodies and government to influence them to improve their policies and practices that negatively affect many of us living in the UK.
Authorised and regulated by the Financial Conduct Authority. FRN: 617514
Charity registration number: 1111681. Company number: 5449108
Registered office: The Advice Centre, Money's Yard, Carre Street, Sleaford, Lincolnshire, NG34 7TW
