By sharing your
stories and your
experiences, you
can help affect
change for others.
Your stories will help us identify where policies aren’t working, and help us to spot emerging problems early.
Our voice is added to national campaigning and lobbying enabling Citizens Advice to effectively champion for social justice and get laws and policies changed for the better.
If you have been affected by one of the issues below that we are currently gathering evidence for then share your story with us today by clicking the button below and completing an anonymous form.
Complete all the details on our email contact form to share your story
We are currently gathering evidence on
Child Poverty
Citizens Advice have been asked to gather evidence to support the Child Poverty Strategy that the government will be launching in Spring 2025. We are looking at how household costs have pushed families with children into poverty and hardship and how families are...
Be Scam Aware
Be Scam Aware Anyone can fall victim to a scam. People of all ages and backgrounds get scammed. It’s important to be on your guard - if you’re not sure about something, take your time and get advice. Remember: Does it seem too good to be true? Do you know the person...
Consumer Awareness
What are my rights when shopping online?What can I do if something goes wrong?Stay on the lookout for scams When shopping from a business seller online, if something’s gone wrong with a purchase you might be entitled to a refund, repair or replacement. If you bought...
We gather evidence locally that;
• Highlights particular unfairness
• Has had an impact on our clients
• Reflects a problem that is new or something not seen before
Campaigns
We run awareness campaigns throughout the year to promote our advice around consumer issues, saving money on energy bills and raising awareness of scams and frauds.
The Citizens Advice National Office, located in London works directly with organisations, ombudsmen, regulatory bodies and government to influence them to improve their policies and practices that negatively affect many of us living in the UK.
Authorised and regulated by the Financial Conduct Authority. FRN: 617514
Charity registration number: 1111681. Company number: 5449108
Registered office: Municipal Buildings, West Street, Boston, PE21 8QR
